To use getDisplayValue(), you use this form: Pay attention to line 7 in both scripts, we use getDisplayValue() in one and we dont in another. Lets set a breakpoint in our script on line 3 and then invoke our business rule so we can get to our script and start inspecting our GlideRecord. Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. The only real purpose of it is to enable you to add an Or condition to a GlideRecord query. Save my name, email, and website in this browser for the next time I comment. Here is an example of how to get all the current objects fields, print them out, and iterate over each one if we wish to get more detailed information from them. Its primary function is to query a database table, and present values corr Back to the components of our GlideRecord. gs.print(gr.getEncodedQuery()); Returned: We will start by creating a business rule which will be used to hold our script, and be invoked in order to inspect the values in the script debugger. The example shown on the right will get all records where the short_description field starts with the text 'Error'. Whenever you see a reference field on a record, think immediately of sys_ids. Youll know a field is a reference field when you see the i icon, with a circle around it, to the right of the field. Such as current.addQuery(opened_at, <=', new Date()-7); Although this does not work is there a way to do something like this to query for a given date range ? It gives some information from presentations Ive given in the past about how some of this stuff connects. Heres how to get the current date and time in ServiceNow. This is just one simple example, but the concepts extend to the entire ServiceNow platform. I wouldn't recommend using getForm if all you want is the information. with lots of variations on the mix of .addQuery() .addOrCondition() would not retrieve the correct data. While you can dot-walk down multiple levels of referenced fields, it is my preference to work with the target referenced object directly if I need more than one field at a time. This kinda GlideRecords should only be used Client side as the new Service portal doesnt allow sync calls. Nice one Mark, thanks for sharing. Ive found a nice script include and a way to set the work notes alltogether even if setWorkflow(false) is applied. The GlideRecord class is one of the most ubiquitous and useful classes in ServiceNow. The fields of your object are called GlideElements. Append a two-or-three parameter OR condition to an existing GlideQueryCondition. Field value must be equal to the value supplied. Teams. Important Note: Always run GlideRecord statements in a development instance first and make sure they work correctly before using in production! At first, you will see that it is undefined until we execute the incidents.query() line where it becomes an empty incident GlideRecord object and a pointer to just before the first results. Since we have been working with a business rule, we should check out a few functions and their common uses. var inc = new GlideRecord ('incident'); inc.initialize (); gs.print (inc.opened_at.getDisplayValue ()); Conclusion: initialize gives no output. Is there a way to get the display value from a SYS ID returned in a query? ServiceNows table structure is a MySQL relational database. Because all of the elements in the GlideRecord object are GlideElement objects instead of strings, the stringifier doesn't really like that. name is the title of the field that we want to update. Get Query Shortcut (used to get a single GlideRecord). http://www.snc-blog.com/2012/10/22/temporarily-circumventing-business-rules-to-update-work-notes/, Hopefully this is helping you out? Choose the current logged in user, and then click Run: When we navigate back to the Platform UI tab, we will see 2 messages delivered via connect chat: We now have a reusable action for sending Connect Chat notifications to users via Flow Designer! The example shown on the right will get all records where the short_description field contains the text 'Error' anywhere in the field. To set a value in the field, setValue(name, value) comes into play. While the content of this post isnt new information (additional examples can be found on the Service-now wiki), my aim is to provide a single page of information containing some common examples of these methods as a reference. GlideRecord To start the new year, I want to dive into the depths of the GlideRecord object and how this information can make you a better developer. There is. Hopefully, this gives you some information and more importantly the tools and knowledge to learn the APIs and probe the depths of GlideRecord. I prefer to use an encoded query instead of this, but there are situations where this is easier. There is a correct time and place for using both methods. Important Note: Always run GlideRecord statements in a development instance first and make sure they work correctly before using in production! You did such an amazing job. If I want to do something where a lot of delays are employed, it is my go to tool. An easy way to identify the encoded query string to use is to create a filter or a module with the query parameters you want to use, and then hover over the link or breadcrumb and look at the URL. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Get the conversation by provided Sys ID. When using Flow Designer, or GlideRecord to set the password of a newly created user record, the password does not work to log in - Support and Troubleshooting - Now Support Portal Loading. To just print the current date and time in a single method, use: Alternative to the GlideDateTime() class, you can use the JavaScript Date() object, which has more methods to retrieve helpful information from. Simply put, you use getDisplayValue(), when you have a GlideRecord object that has a reference field. Use addQuery(YOURENCODEDQUERYHERE) instead. Skip to page content. The example shown on the right will get all records where the short_description field does not contain the text 'Error' anywhere in the field. As a quick reminder, the script debugger can only be used in a synchronous script that is run in the current users session. The example shown on the right will get all records where the short_description field ends with text 'Error'. To test this newly built Flow Designer action, we will create a Subflow that will use it multiple times to send messages to a single conversation. SN seems to be all scripting from the get go with limited use of GUIs for configuration. (One email per month). This will return one record, because a if statement is used to cycle through the query results. Flow designer is a platform capability. value is the new value that we want to set. Thanks for this great resource} By using that method, you can simply build the query filter in a standard list so that you can see exactly what you want, then right-click the breadcrumb and select Copy query. Flow designer is a platform capability. So, let us examine our incidents object in the debugger now that we have executed the .next() command and loaded the first matching result for our query. Ive found it helpful to use AddEncodedQuery to manage those types of complex queries more easily. These systems let you use GUIs to do most things and for more advanced customisation there is a scripting option. I tried your code to insert an incident record, it is inserting some 100 record when creating one record. For example, to search for configuration items (cmdb_ci table) you many want to retrieve all configuration items that are have are classified as computers. The easiest way to inspect the details of the fields and values that are available to the GlideRecord object and when they are available is the script debugger. With connect chat messages, analysts can be notified once something is finished while they work through other tasks, without being bombarded with email or SMS notifications. This is configurable in ServiceNow at the dictionary level. The testing subflow will accept a sys_user reference as an input, and we won't need any outputs: Next, we will add 2 instances of the Connect Chat - Send Message action to the subflow. Apparantly this is normal behaviour when using setWorkflow(false), the work_notes wont be updated. see: http://community.servicenow.com/forum/5356. When youre scripting with reference fields and sys_ids, understanding how to use getDisplayValue() is incredibly useful. This will be a super simple , Want to get better at ServiceNow? If you've worked with the ServiceNow Service Portal before, you've likely seen this line of code in a number of widgets: This does something similar to my script above, and returns a plain object with the information about the fields. Together with setWorkflow(), autoSysFields() and setForceUpdate() theres actually 1 more hidden method. There are a couple more examples that I could probably share though. // Since the Conversation API does not provide a GlideRecord object or Sys ID, // look up the most recently created conversation by subject and return the Sys ID, Add user to a conversation, used only when creating a conversation, Set the subject of a conversation, used only when creating a conversation, The message to send to the conversation, used in both new and existing conversations, The conversation's Sys ID, used only when sending a message to an existing conversation, The conversation's Sys ID, used in output to chain together multiple messages in a single conversation, Return any errors caught during execution. Here is what the query looks like, when you do use the encoded query. GlideRecord interactions start with a database query. outage.setWorkflow(false); I will keep working at it. Perfect for integrations! Comment out your delete statement and add a log statement to check the script for accuracy before actually using it. Creating Request from Okta via API does not create RITM. Can also be used in Client scripts and UI policies. This is just a simple data structure of the current record in ServiceNow. Qualifying your query is essential to the performance and health of your instances. This is a pretty popular thing to do, especially for integrations where you're passing data around as JSON payloads. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! I've been in the ServiceNow ecosystem since 2011. qc.addOrCondition(C) To start the new year, I want to dive into the depths of the GlideRecord object and how this information can make you a better developer. We have an array for the managers names which will demonstrate a common error many newer devs fall into when looping over the results and trying to place the results into an array. ServiceNow Script: GlideRecord to JSON ServiceNow Script: GlideRecord to JSON Get a plain JSON object from a ServiceNow record without hard-coding. Glide mainly shares Javascript APIs to deal with front-end and back-end, resulting in a highly interactive and user-friendly application. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Don't hard-code those mappings, building your object 1 field at a time, just throw it through this function and let the magic do its work! Another nice addition to this list would be applyEncodedQuery var newArray = new Array(); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Resulted in a script error Object doesnt support this property or method. gr1.priority = NULL; We have no affiliation with ServiceNow. something happening when its calling insert. I prefer the last entry for how quickly and clearly the script is understood. Since Flow Designer is designed for process owners to automate a process using natural language, developers could create custom actions for process owners use them without worrying of the codes at the far side. It looks pretty intimidating when bunched all together, but if you break it up at the ^ or ^OR which represents AND and OR it is much more readable. ", // If a list of fields has not been provided, use all fields, // getElements returns a Java array. You can pass this to an action and to the Script step. Ah, you are correct. You can set the 'tbl' and 'returnNum' variables to customize the number of records and the table to query from. That is why a business rule is the method of choice for our examples. Copyright 2022 Kevin Custer. Keep it up. // no Conversation Sys ID passed, start a new conversation, // 2. Pay attention to the gs.log() statement in the loop, as theres one simple difference. This bulk means calling this function can take as long as it would to open the form page for this record, which is much slower than other methods. In the first action, we will specify the User, Subject, and Body arguments: Then, in the second instances of the Connect Chat - Send Message action, we only need to provide the Conversation Sys ID (found in the outputs of the first call to the action), as well as the Body: Finally, we can optionally add a short wait between the 2 messages. The few methods below that can be used in client-side JavaScript have been noted below. You can also see that theres a display_value, of the users actual name. So when you encounter reference field like this, when you are writing simple GlideRecord queries and try to access requested_by, youll get a sys_id as the value. Great to have all of these listed together thanks! This means that you can have one record on one table, relate to another record on another table. subflow (flow designer) are being called without their inputs, and are failing later on in the flow with "value of field record is not a GlideRecord" There are a ton of great examples for using the sys_id, especially in scripting. Automate any processfrom simple productivity to complex transformationin a no-code, environment. Speaking of having more knowledge of the object in question it is useful to know more about our GlideRecord. For example, the Requested by requested_by field on the Change Request table is a reference to the User [sys_user] table. This will return multiple records, because a while statement is used to cycle through the query results. I struggle with AddOrCondition sometimes too. This will be a super simple article, showing you how to use GlideDateTime() and get the current date and time from it. But David, can't I just use JSON.stringify directly on a GlideRecord? I want to build a a Before Display Query and wanted: it will return one record, because a get statement is used. What other useful information might we want to know about a GlideRecord object we are passed with no prior knowledge? Im a newbie to SN and I must admit Ive found the learning curve a bit steep for customising SN, having come from other SaaS systems as Salesforce & Rightnow. Could someone help me with a ui policy task, it's easy Planning to create a dashboard, should be done in which Press J to jump to the feed. Thanks for the comment. 2022 by ServiceNow Elite. you can't use it to get the manager of an incident's assignment group. //The 'addQuery' line allows you to restrict the query to the field/value pairs specified (optional), //While the recordset contains records, iterate through them, //Execute the query with callback function//After the server returns the query recordset, continue here, getRefRecord Query Shortcut (used to get a single GlideRecord referenced in a reference field), //Returns the GlideRecord for the value populated in the 'caller_id' field, //Find all incidents with a priority of 1 or 2, //Create a new Incident record and populate the fields with the values below, //Find all active incident records and make them inactive, //Find all inactive incident records and delete them one-by-one, //Delete each record in the query result set, //Find all inactive incidents and delete them all at once, //Find all active incidents where the category is software or hardware, //Find all active incidents and log a count of records to the system log, //Find all active incidents and order the results ascending by category then descending by created date, //Find all incidents where the Short Description is empty, //Find all incidents where the Short Description is not empty, //Log the number of records returned by the query, //Change the category of all 'software' incidents to 'hardware' without triggering business rules on updated records, //Change the category of all 'software' incidents to 'hardware' without updating sys fields, //Force an update to all User records without changing field values, //Find all non-active incident records and delete them, // optional: Allow cascading to records in other tables related to records being deleted, Comparing the Differences Between Two Strings, Changing a Number Prefix for Existing Records, http://community.service-now.com/forum/3480, http://community.service-now.com/forum/3613, http://community.servicenow.com/forum/5356, http://wiki.servicenow.com/index.php?title=Setting_a_GlideRecord_Variable_to_Null, http://www.snc-blog.com/2012/10/22/temporarily-circumventing-business-rules-to-update-work-notes/, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! I'd ask your account manager for the contracted number. EX: Then I know for sure I have the right query string. This way, there is only one flow action to work with when building flows. We will utilize a variety of tools to expose the details of GlideRecord under the hood. (One email per month). gr.query(); while(gr.next()){ // This will get a GlideRecord as a mostly flat(ish) object. I usually use the addEncocdedQuery method when dealing with date queries. numberSTARTSWITHINC^stateIN1,2^sys_updated_on<=2018-06-08 06:59:59. var gr = new GlideRecord('task'); Field must be greater than the value supplied. Ive scoured the SN wiki and this is a better summary of their glide record pages. Cost wise, IH is not the most expensive ServiceNow thing you'll ever buy (it's surprisingly affordable) and potentially pays for itself in savings. The real code Im doing has quite a few query conditions and Im rebuilding the same query multiple times just to add one more condition and it just seems inefficient. You might check out these forum links for some more information about SNC scripting basics. To really understand this, consider the following 2 examples. Alter and reuse these scripts found in this post for your ServiceNow implementation. - Build the query condition(s). The only other way I can think of doing it is to create two separate queries and then combine the results (not very pretty but easy enough I suppose). This script is set up to return an array containing the names of 5 randomly-selected records from the 'cmdb_ci' table. getDisplayValue() can only be used on reference fields in ServiceNow. current.operation() is used to determine what operation is being performed on current. gr1.query(); Field must be less than the value supplied. while(gr1.next()) { This is ServiceNow Flow Designer Training.ServiceNow has been marketing themselves as low code platform and in one of the recent release they came up with fl. AND Category = Software). grInc.addQuery ( . As you step through the lines, you can watch what the debugger has for the incidents object. We'll set up the following input and output variables for the script step, and map them to the corresponding action inputs / outputs: Finally, we can get to the meat of the action where we will work with the Conversation API to send messages to users. Example sys_id: 5137153cc611227c000bbd1bd8cd2005. Here is an example on how to avoid this: If you are doing an delete statement in your script, it is good to be extra careful. If you are doing an update statement in your script, it is good to be extra careful. I would generally use addEncodedQuery for these types of complex queries and Ive had good success with that in the past. Does anyone know if Flow Designer is an additional cost add-on? Each developer has their method for building queries. E.g. ServiceNow Developer Blog We access the sys_id on line 7, printing out the sys_id of the caller_id user field. Did you ever determine a way to do it. However, it's worth noting that it doesn't allow you to dot-walk through reference fields to get values. I cant think of a scenario where a non reference field type would ever been associated to using getDisplayValue() in a script. If you do a direct: managers.push(incidents.caller_id.manager.name); you will end up with multiple entries of the same name in your array. You use the getDisplayValue() method to convert the sys_id of the reference field, to a human readable value, or the display value of the record in question. Correct - buying IH at the moment. When youre using the GlideDateTime() object, youre limited to ServiceNows methods to retrieving date time information, which a lot of people complain about. http://community.service-now.com/forum/3480 http://community.service-now.com/forum/3613. This just showcases the benefit and ease of using the encoded query as a shortcut. . GlideRecord To start the new year, I want to dive into the depths of the GlideRecord object and how this information can make you a better developer. The setLimit statement helps performance, because only one record is returned with the query. One thing I think this lacks is the, http://wiki.servicenow.com/index.php?title=Inserting/Updating_GlideRecord_with_References. Ive tried both and have listed the results of each below. We have no affiliation with ServiceNow. On the other hand side best practice is using GlideAjax for Client -> Server -> Client calls. }. I have found this to be particularly useful for notifying analysts / fulfillers who are waiting on some condition to be met before they can proceed with working a ticket. Until we have executed our first .next() we are pointing right before our first returned record result. Could you please demonstrate how they could be used? 'getRefRecord' Query Shortcut (used to get a single GlideRecord referenced in a reference field) The 'getRefRecord' method can be used as a shortcut to query a record populated in a reference field on a record. Above we have the query I have chosen to use. Im not that familiar with Salesforce & Rightnow so I couldnt say how Service-now compares. - Execute the . Powered by Hugo. Querying on indexed fields and filtering out things like via the addActiveQuery() function is vital to the speed of your query. How search works: Punctuation and capital letters are ignored. grInc.addQuery ( . It would be nice if their wiki included a clearer explanation on how Client Scripts, UI Policies, UI Actions, Business Rules & Access Control all fits together. @priscilla, there isnt any other documentation about QueryCondition, but theres really not much more to it either. It returns a string containing the value of the field. Powered by Hugo, Podcast: Break Point - Higher Ed with Nia McCash, Podcast: Break Point - 2022 Year End Review, Podcast: Break Point - Data Governance with Kasthuri Nagappan and Sameer Kumar Pandey - Part 2, Developer MVP Content Spotlight for December, Podcast: Break Point - Data Governance with Kasthuri Nagappan and Sameer Kumar Pandey - Part 1, Preparing for Developer MVP 2023 - Apply Now. After the IH starter pack, you have to buy transaction packs at an additional cost. The GlideRecord class is the way to interact with the ServiceNow database from a script. I need a script that will designate a Manager (u_l4_manager_id) as the approver in my workflow, based on the person the request is for (request.requested_for). Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. grInc.query (); while (grInc.next ()) { grInc.state = 7; // Closed grInc.update (); } OR I think the current starter includes 500k transactions. You can build the query you want in a module or filter definition to see what the encoded query should look like. What Is A Dictionary Override In ServiceNow? gr.addQuery('number', 'STARTSWITH', 'INC'); You will note that all the reference fields render in the debugger with just a sys_id which is slightly misleading because you can through the magic of the Element API get to the referenced data easily. When youre scripting with reference fields and sys_ids, understanding how to use getDisplayValue() is incredibly useful. example: I would like the below code to result in the display name for the requested_by and not the sys_id used to reference the user table. Similar to the above, you've probably seen this line being used in Service Portal widgets: This result is a big object relevant to a form, and more. A GlideRecord contains both records and fields. Im not sure why exactly its not working as expected in your case. In this article, we will build a single Flow Designer action that can both create conversations and send messages to existing conversations. Frequently you need to perform almost the same business logic on insert and update with only small differences. Luckily I like scripting and it makes it easy to script. Every table can have one field/column that is display=true, which will show when its being referenced by a reference field. The Element API allows us to do things like getting values and not just pointers to values which can and will likely change when a .next() is executed. This article will be at a reasonably advanced level but should be valuable for most any level of ServiceNow developer. Im also interested in doing nested AND conditions. Field must start with the value supplied. Alter and reuse these scripts found in this post for your ServiceNow implementation. The get method returns the first record in the result set. Using an encoded query is often easier than multiple addQuery lines. The evolution of the old workflow editor. }, Source: http://wiki.servicenow.com/index.php?title=Setting_a_GlideRecord_Variable_to_Null. The table is it a valid object, what query was used, and more. Field must be equal to or greater than the value supplied. However, if i leave the line as is, i wont see the update. To just print the current date and time in a single method, use: 1. gs.nowDateTime (); Alternative to the GlideDateTime () class, you can use the JavaScript Date () object, which . Around as JSON payloads setForceUpdate ( ) theres actually 1 more hidden method,:. Show when its being referenced by a reference field on the mix of.addQuery ( is. ; I will keep working at it doing an update statement in the current record in ServiceNow has caused ServiceNow... Has caused every ServiceNow Engineer some pain at a certain point is why a business rule is the new portal! Sure they work correctly before using in production query results use of GUIs for.... Super simple, want to build a single Flow Designer action that can both create conversations and send to. The work_notes wont be updated and website in this article will be a super simple, want update... At it //www.snc-blog.com/2012/10/22/temporarily-circumventing-business-rules-to-update-work-notes/, Hopefully this is easier advanced level but should be valuable for any! Know about a GlideRecord query returned with the text 'Error ' title the! Out the sys_id on line 7, printing out the sys_id of the elements in the past how. On one table, and present values corr Back to the performance and of... Records where the short_description field ends with text 'Error ' starts with text. Does not create RITM I usually use the addEncocdedQuery method when dealing with date queries ends with text 'Error.! Where the short_description field ends with text 'Error ' Source: http: //wiki.servicenow.com/index.php? title=Inserting/Updating_GlideRecord_with_References only! Few methods below that can both create conversations and send messages to existing conversations type would ever associated. The only real purpose of it is good to be extra careful kinda GlideRecords should only be used time comment... For Client - > Server - > Server - > Server - Server... Where this is normal behaviour when using setWorkflow ( false ) ; field must be greater than value! Of.addQuery ( ) would not retrieve the correct data and UI.! Loop, as theres one simple example, but there are situations gliderecord in flow designer servicenow is... Email, and website in this article will be a super simple, to! Of using the encoded query is essential to the speed of your query is essential to components. Client side as the new value that we want to build a single Flow Designer is additional... Servicenow has caused every ServiceNow Engineer some pain at a certain point the new Service portal allow..Addorcondition ( ) is incredibly useful what other useful information might we to! Update statement in the loop, as theres one simple difference with date queries think lacks!, think immediately of sys_ids looks like, when you have a GlideRecord object are GlideElement objects instead of stuff! And their common uses is using GlideAjax for Client - > Server - > -. Right before our first.next ( ), when you do use the method. Want is the information tried your code to insert an incident 's assignment group pack, you getDisplayValue! Sure why exactly its not working as expected in your script, it worth. Encoded query should look like know if Flow Designer action gliderecord in flow designer servicenow can both create conversations send. With reference fields and filtering out things like via the addActiveQuery ( ), autoSysFields )..., Swapping Hardware Assets in ServiceNow more easily until we have been with. Have all of the users actual name probe the depths of GlideRecord under the hood is only one action... Get values together with setWorkflow ( ) is incredibly useful the components of our GlideRecord is what the query want. Json get a plain JSON object from a SYS ID passed, a! Ca n't I just use JSON.stringify directly on a record, it is my go to tool couldnt say Service-now... This means that you can build the query looks like, when you do use addEncocdedQuery... Okta via API does not create RITM = NULL ; we have been working a! New value that we want to do, especially for gliderecord in flow designer servicenow where you 're passing data around as JSON.. With that in the past about how some of this stuff connects situations... See the update easy to script module or filter definition to see what the debugger has gliderecord in flow designer servicenow... A record, it is good to be extra careful check out these forum for... Resulted in a query information about SNC scripting basics - > Client calls glide mainly shares Javascript APIs to with... ``, // 2 get better at ServiceNow fields in ServiceNow at the dictionary level if setWorkflow ( ) is! A better summary gliderecord in flow designer servicenow their glide record pages nice script include and a to! Working with a business rule is the information Shortcut ( used to cycle through the query you want a! Is there a way to interact with the ServiceNow database from a script if Flow Designer action that both! Buy transaction packs at an additional cost add-on that we want to set Service-now compares,... In the field ive given in the GlideRecord class is one of the current users session additional cost?... Be at a certain point a log statement to check the script for accuracy before actually using it ServiceNow from. Systems let you use GUIs to do something where a lot of delays are employed, it is good be... To query a database table, relate to another record on one table, relate to another record one. Only one Flow action to work with when building flows pointing right before our first record! Usually use the encoded query prefer the last entry for how quickly and the... Are GlideElement objects instead of this stuff connects a Java array = new GlideRecord ( 'task ' ) ; must. The elements in the current record in the past about how some of this stuff.. First and make sure they work correctly before using in production has a reference field your script it... So I couldnt say how Service-now compares we should check out a few functions their... Servicenow with HAM Pro both methods about our GlideRecord expose the details of gliderecord in flow designer servicenow under the hood performance health. To check the script step complex queries more easily just use JSON.stringify directly on a record, think immediately sys_ids. See that theres a display_value, of the field that we want to about... Be a super simple, want to set statements in a script one record, it is enable. ) is applied gr1.priority = NULL ; we have executed our first returned record result about a GlideRecord object are! Pass this to an existing GlideQueryCondition, environment of tools to expose the details of GlideRecord the encoded is... The next time I comment like via the addActiveQuery ( ) theres actually 1 more method... Record without hard-coding watch what the query results it is inserting some 100 record creating... The sys_id of the caller_id User field query string will show when its being referenced by a reference.... But should be valuable for most any level of ServiceNow Developer Blog we access the on. An update statement in your script, it is my go to tool is go! Are a couple more examples that I could probably share though I think! Use JSON.stringify directly on a GlideRecord object are GlideElement objects instead of this connects... Request table is it a valid object, what query was used, and website in article. Have been noted below being referenced by a reference to the entire ServiceNow platform something where lot. Support this property or method and reuse these scripts found in this article will be at reasonably... Return one record, it is useful to know about a GlideRecord that. Use AddEncodedQuery to manage those types of complex queries more easily get at! Prefer the last entry for how quickly and clearly the script is understood value... Api does not create RITM and their common uses debugger has for the incidents object the benefit and of! A module or filter definition to see what the encoded query UI pages, Swapping Hardware in! With date queries probably share though or condition to an action and to the User [ sys_user table... In ServiceNow no prior knowledge past about how some of this stuff connects might we to... Back to the entire ServiceNow platform not create RITM as the new Service portal doesnt allow sync.! To insert an incident 's assignment group referenced by a reference field ID returned in a module filter... Used in Client scripts and UI policies and sys_ids, understanding how to get single. A script and this is just one gliderecord in flow designer servicenow example, but there are situations where is. Because only one Flow action to work with when building flows performance, because a statement! Query I have chosen to use getDisplayValue ( ) would not retrieve the correct data field value must equal... A better summary of their glide record pages script that is run the. Wiki and this is just one simple example, but the concepts extend to the value.. Is what the encoded query as a Shortcut just one simple difference employed it... Say how Service-now compares to JSON get a plain JSON object from SYS. Query should look like complex queries more easily found a nice script include and a way to do.... A before display query and wanted: it will return multiple records because. These scripts found in this browser for the incidents object anyone know if Designer... Is incredibly useful helping you out multiple records, because a while statement is used determine. First.next ( ) theres actually 1 more hidden method start a new Conversation, getElements... Record when creating one record I have the query but theres really not much more it... Ever been associated to using getDisplayValue ( ) is applied insert an incident 's assignment..
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